Services

1. Ambulatory Transportation (Walk-On)

Ambulatory Transportation is designed for clients who are generally mobile and can walk, with minimal to no assistance, but still require a secure and dedicated transport service for their medical needs.

• Who it’s for: Seniors, patients, or individuals who can transfer and walk on their own but cannot drive themselves or rely on standard public transit due to temporary or permanent conditions.
• Our Service Commitment: Our professional drivers provide courteous, punctual curb-to-curb service. The focus is on providing a quick and efficient experience, ensuring clients are comfortable during their journey to a doctor's office, physical therapy session, or clinic. This service is a preferred choice for individuals seeking reliable transport without the complexity of specialized equipment.

2. Wheelchair Transportation

Our Wheelchair Transportation service is the cornerstone of our Non-Emergency Medical Transportation Services. We specialize in providing safe and compassionate transport for individuals who rely on a wheelchair for mobility.

• Who it’s for: Clients who cannot walk or transfer without significant assistance and use a manual or electric wheelchair.
• Our Service Commitment: Safety is our top priority. Our modern, well-maintained vehicles are equipped with ADA-compliant hydraulic lifts or ramps and advanced restraint systems to secure the wheelchair completely. Our trained staff handles all loading and unloading with care and safety, remaining with the client throughout the process. We ensure the entire experience is respectful, dignified, and provides total peace of mind for both the patient and their caregivers. For more information on the standards of care we uphold, please refer to the guidelines set by organizations such as the National Council on Aging (NCOA).

3. Dialysis and Recurring Transportation

For patients with chronic conditions that require frequent, scheduled appointments, consistency and punctuality are crucial. Our Dialysis and Recurring Transportation service is designed to provide unwavering reliability for these essential, life-sustaining trips.

• Who it’s for: Dialysis patients, individuals undergoing chemotherapy or radiation treatments, or those with long-term physical therapy schedules. The importance of regular attendance for conditions like Chronic Kidney Disease (CKD) cannot be overstated.
• Our Service Commitment: We coordinate a fixed, reliable schedule that aligns perfectly with your treatment times. This consistency ensures patients never miss a vital appointment. We understand the physical and emotional toll of recurring treatments, and we approach every ride with genuine compassion. Often, we provide the same driver to foster a familiar and supportive environment. This service is the definition of reliable care.

4. Outpatient Transportation

Outpatient appointments are the most common trips we facilitate. This service covers everything from routine specialist visits to diagnostic testing, ensuring patients receive the **timely medical attention** they need without disruption.

• Who it’s for: Individuals attending follow-up doctor visits, laboratory testing, dental appointments, vision checks, and routine physical exams.
• Our Service Commitment: We prioritize ensuring our transport arrives punctually for your scheduled appointment time. Our dedicated fleet minimizes wait times and avoids the delays often associated with traditional public or ride-share services. For facilities like clinics and diagnostic centers, partnering with us means your patient flow remains efficient and reliable.

5. Hospital Transport for Outpatient Services

When a patient is discharged after a procedure or needs to be transported to a different facility for follow-up, a seamless transition is crucial for their recovery and safety. This service bridges the gap between acute care and home care.

• Who it’s for: Patients being discharged from a hospital or surgical center, or those requiring transportation between different wings of a medical campus or to an imaging center for post-operative tests. Understanding the local healthcare network, including major systems like the Texas Medical Center (TMC), enables us to provide highly efficient service.
• Our Service Commitment: We work directly with hospital discharge planners, assisted living facilities, and clinical staff (B2B) to ensure a smooth, documented, and safe hand-off. Our reliability is crucial here, as a prompt discharge is often a key performance indicator for medical facilities. We treat every client with the utmost compassion during what can be a stressful time, prioritizing their comfort and well-being.

6. Social Events Transportation

Good health extends beyond the clinic; it includes mental and emotional well-being. Our Social Events Transportation service ensures clients maintain an active social life and stay connected to their community.

• Who it’s for: Seniors and individuals who need transport to family gatherings, weddings, religious services, community centers, or other non-medical social engagements.
• Our Service Commitment: This service is provided with the same high standards of safety and punctuality as our medical transports, but with a focus on facilitating enjoyment and personal freedom. We provide the reliable support needed for caregivers and family members, knowing their loved one is in the care of professionals while enjoying a cherished social event. A lack of transportation is a recognized Social Determinant of Health (SDOH), which we actively work to mitigate.

Why Choose PrimeTime in the Houston Metroplex?

For caregivers, medical professionals, and patients across Houston, Pasadena, Pearland, Cypress, and The Woodlands, PrimeTime is the premier choice for Non-Emergency Medical Transportation Services because our values are built into every mile we drive.

• Safety First: Our vehicles are meticulously inspected and maintained, and our drivers are professionally trained, background-checked, and certified in safety protocols, including CPR and First Aid.
• Unwavering Punctuality: We understand medical appointments operate on strict schedules. Our dispatch system and local knowledge ensure industry-leading on-time performance for true reliability.
• Compassionate Care: Every member of our team is chosen for their empathy and ability to treat clients with compassion and respect, recognizing their unique needs.