Clear answers start with transparent service. Explore how we prioritize timing, access, and reliability across every ride we provide.
What areas does PRIMETIME MEDICAL TRANSPORTATION serve?
We provide NEMT services across local communities and partner with healthcare facilities throughout the region.
What types of vehicles are in your fleet?
Our fleet includes ambulatory and wheelchair-accessible vehicles designed for safety, comfort, and convenience.
How do I schedule a ride?
You can schedule by phone or online. We recommend booking in advance for recurring appointments.
Are your drivers trained for medical transportation?
Yes, all drivers undergo training in safety, patient care, and accessibility to meet NEMT standards.
Can I schedule recurring rides for dialysis or therapy?
Absolutely. We specialize in providing reliable, recurring transportation for dialysis, therapy, and other ongoing medical treatments.
Do you provide services to rural areas?
Yes, we strive to extend reliable service even in rural and underserved communities.
How affordable is your service?
We provide cost-effective solutions with transparent pricing to ensure accessibility for patients and families.
What makes PRIMETIME different from other providers?
Our focus on compassion, reliability, and patient-centered service sets us apart.
Do you partner with healthcare facilities?
Yes, we work directly with clinics, hospitals, and outpatient centers to provide coordinated transport.
How do you ensure patient safety?
Our vehicles are regularly inspected, and our drivers follow strict safety protocols to ensure every ride is secure.
How does your service support clients with recurring appointments?
Our recurring ride transportation is structured to reduce scheduling gaps and ensure uninterrupted access to ongoing treatments, therapies, and other routine medical visits.
Are your drivers trained for specialized transport situations?
Yes. All drivers are licensed and professionally trained to assist clients with medical or mobility-specific needs, ensuring proper handling and trip oversight.
How do you manage transportation for outpatient procedures?
We coordinate with facilities and caregivers for punctual pickups and drop-offs, reducing wait times and ensuring each trip aligns with scheduled procedures.
Why do healthcare professionals and families trust your service?
We offer organized, respectful, and clearly managed transportation—helping riders arrive on time without unnecessary stress or uncertainty.
What makes PRIMETIME MEDICAL TRANSPORTATION stand out in Houston’s NEMT services?
We prioritize timeliness, clean vehicles, and driver professionalism, ensuring each ride is managed with care and consistent coordination from start to finish.
Who qualifies as an ‘Ambulatory’ patient for your service?
An ambulatory patient is anyone who is mobile and can walk on their own, with or without the assistance of a cane, walker, or crutches. They must be able to transfer into and out of a standard vehicle seat with minimal to no help from the driver. If the patient requires a wheelchair, stretcher, or significant physical assistance to move, they would require our Non-Ambulatory (Wheelchair or Stretcher) services instead.
Is your Ambulatory Transportation covered by Medicare or Medicaid in Texas?
Coverage for Non-Emergency Medical Transportation Services (NEMT) is highly dependent on the specific plan and medical necessity. While some Texas Medicaid Managed Care Organizations (MCOs) and certain Medicare Advantage Plans may cover NEMT, Original Medicare (Parts A & B) typically does not cover routine ambulatory transport. We strongly recommend that all clients or caregivers contact their specific insurance provider or Medicaid MCO directly before booking to verify their NEMT benefits and obtain any necessary pre-authorization.
Do your drivers provide assistance beyond the curb?
Yes, our commitment to compassion and patient safety goes beyond simple curb-to-curb service. For ambulatory transport, our trained drivers provide courteous door-to-door assistance. This includes helping the client safely exit their home or facility and ensuring they are securely dropped off at the building entrance of their medical destination. We are trained to offer supportive guidance, but we are not licensed to provide medical assistance or intensive physical lifting.
How far in advance do I need to book Ambulatory Transportation in the Houston area?
We operate on a system designed for high reliability and punctuality. For routine appointments, we highly recommend booking at least 24 to 48 hours in advance to secure your preferred time slot and allow us to optimize the most efficient route across the expansive Houston area (including Katy, Spring, and The Woodlands). While we sometimes accommodate last-minute requests, advance booking is key to guaranteeing our signature punctuality.
How does PrimeTime ensure the safety of ambulatory clients during the ride?
Patient safety is our number one priority. All PrimeTime vehicles are rigorously maintained and regularly inspected. Our drivers undergo thorough background checks and are trained in basic first aid, CPR, and safe driving practices. We ensure comfortable, well-secured seating and a smooth ride, allowing clients to relax and focus on their upcoming appointment rather than the journey.
Is your Wheelchair Transportation service covered by insurance?
Coverage for Non-Emergency Medical Transportation (NEMT) is highly plan-dependent. Many Texas Medicaid Managed Care Organizations (MCOs) and some Medicare Advantage Plans cover medically necessary wheelchair transport. However, Original Medicare (Parts A & B) typically does not. We urge clients and caregivers to contact their insurance provider or MCO directly to verify coverage and obtain necessary pre-authorization before scheduling.
What type of wheelchair can your vehicles accommodate?
Our specialized vehicles are designed to accommodate a wide range of mobility devices, including standard manual wheelchairs, powered wheelchairs, and scooters. All our vehicles are ADA-compliant, featuring lifts or ramps and sufficient interior space. We ask that clients inform us of the size and type of their device when booking to ensure we send the perfectly equipped vehicle.
Do your drivers assist the client inside their home or facility?
Yes. Our service is door-to-door. Our drivers are trained to assist clients from the entrance of their home or facility, helping them navigate safely to and onto the vehicle lift/ramp. Conversely, at the destination, we ensure the client is delivered safely to the entrance of the clinic or appointment location. We provide full support for the safe transition to and from the vehicle.
How far in advance should I book my wheelchair transport ride?
Due to the specialized nature of our vehicles and the high demand for Wheelchair Transportation in the Houston area, we recommend booking at least 48 hours in advance for routine or recurring appointments. For discharges from hospitals or surgical centers, please provide as much notice as possible. Advance booking is the best way to ensure our trademark punctuality and reliability.
How do you secure the wheelchair inside the transport vehicle?
We adhere to strict safety protocols, using professional, four-point securement systems (tie-downs) to securely anchor the wheelchair to the floor of the vehicle. Additionally, the client is secured with a lap and shoulder belt. Our drivers are certified in these securement procedures, ensuring the wheelchair remains stable and the patient is safe for the entire duration of the journey.
Who is considered an ‘outpatient’ for your transport services?
An outpatient is any individual receiving medical care that does not require an overnight stay in a hospital. This includes routine visits, follow-up appointments, diagnostic tests, Physical Therapy, and same-day procedures at Ambulatory Surgery Centers or clinics.
Can PrimeTime drivers wait for me during my appointment or procedure?
Yes. Our Private Rides frequently include a “wait-and-return” option. When booking, please request this service, and we will arrange for the driver to wait on-site during your Outpatient Medical Transportation appointment, ensuring immediate punctuality for your return trip home.
Does PrimeTime accept insurance for Outpatient Transportation?
Coverage for Outpatient Transportation services (NEMT) varies. Some Texas Medicaid Managed Care Organizations and certain Medicare Advantage Plans may cover medically necessary transport. We advise clients and B2B partners to verify coverage with the patient’s specific insurance plan prior to booking to ensure the ride is covered.
Can I book both ambulatory and wheelchair transport for an outpatient trip?
Yes. We are a full-service provider offering both Ambulatory (walk-on) and specialized Wheelchair Transportation. Simply specify the client’s mobility needs when you call, and we will dispatch the appropriately equipped vehicle, upholding our commitment to safety and reliability.
How far in advance should I book transport for an outpatient surgery?
We recommend booking transport for outpatient surgery (e.g., at Dental Surgery Centers or Outpatient Surgical Centers) at least 24 to 48 hours in advance. This is especially crucial for procedures requiring post-sedation transport, as it guarantees the required, responsible driver is there precisely when the facility needs them.
How far in advance do I need to book my recurring dialysis appointments?
We recommend booking all recurring treatments at once, ideally when you confirm your dialysis center’s schedule. This ensures the best rates, guarantees vehicle availability, and allows us to establish a fixed, reliable routine for your punctuality that supports your treatment plan.
Are your vehicles equipped for the post-dialysis recovery period?
Yes. Our commitment to patient compassion means our vehicles are clean, quiet, and climate-controlled, ensuring a relaxing atmosphere for recovery during the ride home. Our drivers are trained to handle post-treatment sensitivities and to secure all mobility aids (Wheelchair-Accessible Vehicles are available).
Does this service cover other treatments like chemotherapy or physical therapy?
Absolutely. Our recurring ride transportation is ideal for any ongoing medical necessity, including radiation and chemotherapy treatments, physical therapy, and behavioral health sessions. The core benefit is the structured, pre-arranged schedule that ensures reliability for any multi-session healthcare plan.
What if my dialysis appointment time changes?
We understand that medical schedules can shift. We offer flexible scheduling and ask that you notify us as soon as possible if your appointment time changes. Our dispatch team will work diligently to adjust your established route and ensure we maintain your transportation reliability with the least amount of disruption.
How do you maintain patient confidentiality and safety during the ride?
Patient safety and privacy are paramount. Our drivers adhere to strict protocols regarding patient information, and our vehicles are designed for comfort and security. We maintain the highest standards of professionalism and discretion, ensuring a safe, respectful, and confidential ride every time.
Is this service only for patients being discharged?
No. This service covers both Hospital In-Charge (discharge from observation) and transport to a Hospital Procedure (like a diagnostic test or scheduled surgery not requiring admission). It is for any non-emergency, outpatient medical necessity within a hospital setting.
Does this transport count as having a “responsible adult” for post-anesthesia discharge?
Yes. Unlike general ride-share services, our professional drivers are trained and background-checked, and our service is explicitly designed to meet the requirements for a responsible transport provider after procedures requiring sedation or anesthesia.
Do you provide transport between different buildings of the same hospital system?
Absolutely. We facilitate efficient inter-facility transfers for outpatient services, moving patients between hospital wings, affiliated clinics, or separate buildings for required labs, imaging, or specialized treatment within the same network.
Can I book Wheelchair Transportation for a Hospital Procedure?
Yes. We offer both standard Ambulatory and specialized Wheelchair Transportation for all hospital-based outpatient services. Our commitment to safety means we dispatch the correct, ADA-compliant vehicle based on the patient’s mobility needs.
How far in advance should I book transport for a scheduled Hospital Procedure?
For scheduled appointments, please book at least 24 hours in advance. For Hospital In-Charge (discharge), call us as soon as the hospital confirms the patient is medically cleared for release. We will then coordinate the exact pickup time with the discharge planner.
Does my insurance or Medicaid cover social event transportation?
Generally, Social Events Transportation is considered non-medically necessary and is not covered by Medicare, Medicaid (NEMT), or most private medical insurance plans. This service is typically paid for privately by the client, family member, or care facility. We offer transparent, competitive rates for this essential service.
Can I schedule a ride for a weekend evening event?
Yes. Unlike many specialized services that focus only on daytime clinic hours, our service is designed to accommodate the full social schedule of our clients, including weekend and evening events. We ask that you book in advance to secure your preferred time.
Do you provide Wheelchair Transportation for social events?
Absolutely. We offer our full fleet of vehicles, including our Wheelchair Transportation vans, for all social events. Please specify your mobility requirements when booking so we can dispatch the correct ADA-compliant vehicle.
How is the return trip arranged, and what if the event runs late?
The return trip is pre-arranged and confirmed at the time of booking, ensuring punctuality and reliability. If your event runs slightly late, we ask that you notify our dispatch team immediately. While we strive to be flexible, please note that significant, uncommunicated delays may incur waiting fees.
How far in advance should I book transport for a social event?
We recommend booking all Social Events Transportation at least 48 to 72 hours in advance, especially for high-demand weekend days or major holidays. This allows us to guarantee our signature punctuality and secure the necessary vehicle type for your trip across the Houston area.
Connect With Us
Reach out to schedule a professionally managed ride with timely coordination and clear communication. We’re here to support your transportation needs with organized, respectful, and punctual service