Memorial City is not the Texas Medical Center
Memorial Hermann lists Memorial City Medical Center at 921 Gessner Road, Houston, TX 77024. Confirm the location on your appointment instructions before requesting a ride; Memorial City and the Texas Medical Center require different travel plans.
Choose the correct campus entrance
The Memorial City directory describes East Tower, West Pavilion and Memorial Hermann Tower entrances, plus several medical plazas. Ask your department which building and entrance to use. A campus street address is a reference point, not permission to stop at any driveway.
Outpatient testing and surgery
The official directory places outpatient testing and surgery parking on the west side along Frostwood Drive near West Pavilion. Confirm the actual passenger drop-off with the facility rather than assuming a parking entrance is the pickup point. Arrange any required responsible adult separately from the driver.
Two appointments can mean two destinations
If a specialist visit and rehabilitation or imaging appointment occur on the same day, list both addresses and times when requesting transport. Do not assume they share a building or that a second stop is included in the first fare.
Return from the place you will actually exit
Before travel, identify the return building and the person who will tell us the passenger is ready. Agree on arrangements if the appointment runs late. A west-Houston pickup is confirmed as part of your trip plan; it is not an immediate-dispatch guarantee.
Bring a complete request
Call with the pickup area, facility building, date, check-in time, mobility aids or wheelchair, companion and return needs. Ask for the private-pay quote and cancellation terms. We do not claim a local branch, hospital contract or medical supervision.